Support Center

We're here to help! Get the support you need for TeamCentral.

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Create a Support Case

Submit a detailed support request using the form below. We'll respond within our SLA timeframe.

Submit Request

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Email Support

Send us an email directly and we'll get back to you as soon as possible.

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Knowledge Base

Browse our documentation and guides for common questions and tutorials.

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Community Forum

Connect with other users, share tips, and get community support.

Support Team Availability

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Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

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First Response SLA: We aim to respond to all support requests within 24 business hours

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Priority Support: Critical issues are prioritized and addressed as quickly as possible

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Language Support: English support available

Submit a Support Request

Frequently Asked Questions

How do I integrate TeamCentral with Zoom?

Navigate to your account settings and connect your Zoom account through the OAuth integration. Once connected, you'll be able to add Zoom meetings to TeamCentral.

What AI models does TeamCentral use?

TeamCentral uses OpenRouter to provide access to multiple leading AI models including DeepSeek, Gemini, GPT, and Claude, with dynamic pricing optimization.

How secure is my meeting data?

All meeting data is encrypted in transit and at rest using Firebase's security infrastructure. We never share your data with third parties, and you maintain full control over your information.

Can I export my meeting transcripts?

Yes! You can export individual transcripts or bulk export all your meeting data from your account settings.